Introduction

Nuovo York Pizza (“Nuovo York Pizza”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you:

• Visit our website [www.nuovoyorkpizza.com]

• Place an order online for pickup or delivery

• Contact us through our online forms or other channels

• Engage with us on social media

By using our Site or providing your information to us, you agree to the terms of this Privacy Policy.

Information we collect

We collect information in the following ways:

(a) Information you provide directly

When you interact with us, you may choose to provide information such as:

• Contact details (name, email address, phone number)

• Delivery and billing addresses

• Order details (items ordered, special instructions)

• Payment details (processed by our payment provider; we typically do not see your full card number)

• Information submitted through contact forms or emails

• Feedback, reviews, or other messages you send us

(b) Information collected automatically

When you visit our Site, we may automatically collect certain information about your device and usage, such as:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and links clicked

• Dates, times, and duration of visits

• Referring websites or links

We typically collect this data through cookies and similar technologies. For more details, see our Cookies Policy.

(c) Information from third parties

We may receive information about you from:

• Online ordering and delivery platforms that process orders on our behalf

• Payment processors that handle your transactions

• Social media platforms when you interact with our pages or content

• Marketing or analytics partners that help us understand how our Site is used

How we use your information

We use your information for purposes such as:

• Processing and fulfilling your orders (including pickup and delivery)

• Communicating with you about your order, including confirmations, updates, and support

• Responding to your questions, messages, or feedback

• Managing reservations or catering inquiries, if applicable

• Operating, maintaining, and improving our Site and services

• Analyzing Site usage and performance to improve our offerings

• Preventing, detecting, and addressing fraud or security issues

• Complying with legal obligations and responding to lawful requests

• Sending you marketing communications (with your consent where required by law), such as promotions, special offers, or updates about Nuovo York Pizza

Legal bases for processing (if applicable)

If required by law (for example, in certain jurisdictions), we rely on one or more of the following legal bases to process your personal information:

• Your consent

• The performance of a contract (e.g. processing your order)

• Compliance with a legal obligation

• Our legitimate interests (such as improving our services, preventing fraud, and promoting our business), provided these do not override your rights and freedoms

How we share your information

We may share your information with:

(a) Service providers and partners

We work with trusted third parties who help us operate our business and provide our services, such as:

• Online ordering and delivery platforms

• Payment processors and financial institutions

• Website hosting and maintenance providers

• Analytics and marketing partners

• Email or SMS communication services

• IT and security service providers

These parties are allowed to use your information only to perform services for us and are expected to protect your information appropriately.

(b) Business transfers

If we are involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to applicable laws.

(c) Legal requirements and protection

We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation

• Protect and defend our rights or property

• Prevent or investigate possible wrongdoing

• Protect the personal safety of customers or the public

We do not sell your personal information to third parties.

Retention of your information

We keep your personal information only for as long as needed to:

• Provide the services you requested (for example, completing your order)

• Meet our business needs and legal obligations

• Resolve disputes and enforce our agreements

The specific retention period may vary based on the type of information and our legal obligations.

Your choices and rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can ask us to correct inaccurate or incomplete information.

• Deletion: You can request that we delete certain information, subject to legal or operational requirements.

• Objection or restriction: You may object to or request that we limit certain processing activities.

• Opt-out of marketing: You can opt out of receiving marketing emails by following the unsubscribe instructions in our messages or by contacting us directly.

To exercise any of these rights, contact us using the details in the “Contact us” section below. We may need to verify your identity before we can process your request.

Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

Children’s privacy

Our Site and services are intended for general audiences and are not directed at children under 13 years old. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information as required by law.

Links to other websites

Our Site may contain links to third-party websites, ordering systems, or social media platforms. We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

International transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using our Site, you understand that your information may be processed in these locations, which may have different data protection laws than your country.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. Any changes will be effective when posted on the Site.

We encourage you to review this Privacy Policy regularly to stay informed about how we handle your information.

Contact us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, you can contact us at:

Nuovo York Pizza
105 E 9th St
New York, NY 10003
Tel: (646) 476-2428
Email: [CONTACT EMAIL]